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A Little Note from POLLY LUNA
At POLLY LUNA, we believe that great fashion comes with thoughtful service. Your experience means so much to us, and we're always happy to help make your shopping journey smooth, comfortable, and enjoyable.
Whether you're looking for more details about a favorite style, need help with an order, or simply have something you'd like to share, we'd love to hear from you.
Have a question or need a helping hand? Our friendly customer care team is always ready to listen and assist.
Email: vip@pollyluna.com
We aim to reply to all inquiries within 24–48 business hours, Monday through Friday.
For order-related questions, please remember to include your order number so we can assist you more quickly.
We're here to make things easier for you. Feel free to reach out about:
Order Updates & Tracking
Shipping & Delivery
Returns & Refunds
Product Details & Availability
Sizing & Fit Advice
Payment Assistance
General Questions & Feedback
Every message matters to us, and we'll do our best to find the right solution for you.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our business hours will be answered on the next business day.
POLLY LUNA
2613 Matchstick Pl
Spring Hill, TN 37174
United States
Business Correspondence Only – Not a Return Address
Please note that this address is for business correspondence only and is not our return warehouse. If you need to send an item back, please contact us first. Our team will guide you through the return process and provide the correct return instructions.
Thank you for being part of POLLY LUNA. Your trust and support inspire us every day. We look forward to helping you find pieces you love and making every experience with us a little more special.
With care,
The POLLY LUNA Team
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